An excellent service ethic is essential to the success of any organization. This 3-hour program gives an overview of customer service philosophies and best practices. It provides skills practice on how to incorporate outstanding service in everyday workplace interactions.

https://www.pace.edu/eli/programs/career-skills/customer-service-communicating-effectively-customers

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

The purpose of Pace University’s Employee Mentoring Program is to foster professional development and career growth while building cross-functional networks across the University.

Pace's Employee Mentoring Program, through the PeopleGrove online platform, is the University's official online community where you can connect with fellow staff or faculty to gain their support and perspective as you navigate your own career.  The program is open to all Pace staff and faculty and is a wonderful opportunity to be a mentor, or protégé (mentee), or both!

https://www.pace.edu/human-resources/working-pace/professional-development/employee-mentoring-program

Director

Talent Development

pacementoring@pace.edu

Welcome to Pace!

To help you get started with the essentials, please visit the below link!

https://www.pace.edu/human-resources/working-pace/new-employees-toolkit

Felicia

Robcke

Talent Acquisition Specialist

Talent Acquisition

frobcke@pace.edu

+1 (914) 923-2673

Initiate a graduate assistantship contract. Learn more about the hiring process for a graduate assistant on the HR website: 

https://www.pace.edu/human-resources/managers-toolbox/graduate-assistant-hiring-process

https://www.pace.edu/finance-and-administration/ais/gacontract-training-videos

Administrative Information Systems

Finance and Administration

This eight hour program helps individuals identify the skills that facilitators need to lead effective, results-oriented meetings. Participants leave the session able to conduct productive, results-oriented meetings, no matter how complex the issue or diverse the group.

https://www.pace.edu/human-resources/working-pace/professional-development/training-program-list

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Managers are responsible for creating and managing processes, practices, and staff in ways that ensure excellent customer service. In this 2 hour workshop, you will learn how to ensure excellent customer service as a manager.

https://www.pace.edu/human-resources/talent-development/management-skills#managingCustomerService

Training Manager x22637

Talent Development/HR

This 5 hour course provides Pace University managers with the necessary references for and knowledge of the University policies and procedures, as well as an understanding of his/her role as a manager at Pace University. This program is mandatory for all newly hired and/or promoted managers dating back to January 2009.

https://www.pace.edu/human-resources/working-pace/managers-toolbox/supervisory-training-resources

Training Manager x22637

Talent Development/HR

PeopleAdmin is Pace University's Position Management and Applicant Tracking System. View our Quick Tips (PDF) for instructions and helpful hints on creating or modifying position descriptions, creating requisitions/postings, and checking statuses.

https://www.pace.edu/human-resources/managers-toolbox/staff-hiring-process/people-admin-introduction

Staffing Manager

Talent Acquisition

Good, effective performance management is a key element in the morale and retention of our best people and a key responsibility for managers. The Performance Management Development Process (PMDP) is designed to help managers maximize the performance of their staff.  Visit our website for training videos, guides and other resources.

https://www.pace.edu/human-resources/working-pace/performance-management-development-process-pmdp-training

Director

Talent Development

talentdev@pace.edu

Good, effective performance management is a key element in the morale and retention of our best people and a key responsibility for managers. As such, this 2-hour program is designed to help staff view the performance review process (PMDP) as a tool to help them maximize their performance as employees. The session will also establish clear links between individual performance and the strategy and goals of the University and show how improved communications and feedback between managers and staff improves productivity through open and honest performance related discussions.

https://www.pace.edu/human-resources/working-pace/performance-management-development-process-pmdp-training

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Being able to speak effectively in public and give presentations is critical in the business world. In this 3 hour workshop learn how to improve your communication style, inspire and motivate participants, and exude confidence and enthusiasm in your presentations. Participants will practice public speaking techniques and make impromptu presentations for constructive feedback.

https://www.pace.edu/eli/programs/career-skills/professional-presentation-skills

Training Manager x22637

Talent Development/HR

Staff needs regular feedback from their manager to know how well they are doing. Providing constructive feedback not only helps solve problems, but also can work to prevent potential performance problems from growing to the point where they have a negative impact on others and the organization.

https://www.pace.edu/human-resources/working-pace/professional-development/training-program-list

Training Manager x22637

Talent Development/HR

The more people have to depend on each other to achieve results under pressure, the higher the instance of conflict. Given the complex web of inter-relationships that exists in our work environment today, there is ample opportunity for conflicts, big and small, to arise. Conflicts can show up as minor disagreements or heated debates. However they present themselves, mishandled conflict situations damage work relationships and deplete personal energy and focus causing productivity to decrease.

https://www.pace.edu/human-resources/working-pace/professional-development/training-program-list

Training Manager x22637

Talent Development/HR

This 3-hour program emphasizes the importance for building and maintaining a good relationship with one’s supervisor and outlines the “why” and “how” to accomplish this sometimes challenging task. During this module, participants will review skills which will help them to:

    -Confirm current priorities with their manager
    -Ask the manager for specific feedback on how things are going
    -Find out about supervisor’s current priorities
    -Identify possible ways to support supervisor’s priorities

https://www.pace.edu/human-resources/talent-development/management-skills#resolving-conflict-supervisor

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

A Training Guide (PDF) regarding the Manager's Responsibilities For Training.

https://www.pace.edu/sites/default/files/files/human-resources/resource-guides/managers-responsibilities-for-training.pdf

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Supervisory training video regarding overview of Pace University’s employee separation process.

https://mediaspace.pace.edu/media/7-Pace-University-Separation-Process/1_0tn5xzka

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Short video covering supervisor's responsibility for ensuring a safe and secure work environment.

https://mediaspace.pace.edu/media/2-Ensuring-a-Safe-and-Secure-Work-Environment/1_zjxjfe7h

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Short video covering a supervisor's responsibility regarding: Punctuality and attendance; Kronos; and leave requests.

https://mediaspace.pace.edu/media/3-Managing-Direct-Reports-Time/1_95koiujs

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

New Employee On-Boarding at Pace: Orientation, Training and New Hire Follow-Up

https://mediaspace.pace.edu/media/6-New-Employee-On-Boarding-at_Pace/1_5fcu9fkc

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

A short training video covering the compensation of staff.

https://mediaspace.pace.edu/media/4-The-Supervisors-Role-in-the-Compensation-of-Staff/1_htmcvc1y

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Supervisory training video regarding Pace University’s Hiring Process for Staff.

https://www.pace.edu/human-resources/working-pace/managers-toolbox/staff-hiring-process

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Short video covering the supervisor’s responsibilities regarding University Policies and Procedures.

https://mediaspace.pace.edu/media/1-The-Pace-Employee-Handbook-University-Policy-and_Proceedures/1_oomhjmt6

Training Manager x22637 or talentdev@pace.edu

Talent Development/HR

Time management is more than just managing time. It is about controlling the use of the most valuable, and under-valued, resource. This 3-hour program provides individuals with tools and techniques to identify individual time management goals, explore time management tools and techniques, and develop Individual Action Plans for addressing barriers to time management.

https://www.pace.edu/human-resources/working-pace/professional-development/training-program-list

Training Manager x22637

Talent Development/HR

talentdev@pace.edu

Please register for training via the registration site below.

https://appsrv.pace.edu/TrainingSystems/sponsorlist.cfm?sponsor=2